Ecotel Online Terms and Conditions

  1. All rates are quoted in South African Rand and include Value Added Tax (VAT).
  2. To all collected chargers there is no refund.
  3. All Reservations require a guarantee or deposit in lieu of a guarantee, as indicated herein. If a guarantee or deposit has not been supplied by the time specified, the relevant Reservations(s) may be cancelled without notice.
  4. Non-guaranteed reservations are kept until 6pm, should you want to guarantee your booking please make payments in advance.
  5. If for some reason you want to cancel your booking, please let us know before 6pm of your arrival date otherwise the system will debit the full amount and there will be no refund.
  6. Payment is made upfront either by cash, credit card, or EFT.
  7. EFTs should be made 48hrs before your arrival date.
  8. Due to the Immigration Amendment Act no.19 of 2004, positive personal identification will be required at the time of making your booking or upon check-in. A valid Passport or an ID Document will be acceptable.
  9. Queen Rooms can accommodate up to 2 guests and Family Rooms can accommodate up to 4 guests. Room types are subject to availability at the time of booking.
  10. Full payment is due upon check-in.
  11. No complimentary rooms and no commission structures are applicable.